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Friday, April 21 • 11:50am - 12:30pm
A Year in the Life: Student Use of Academic Support Across Multiple Departments

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Patrons rarely see the various departments in any organization. They only see the people who are helping them. Likewise, each department in the organization tends to focus on their services in isolation, paying minimal attention to what others are doing. The CLASS Project team hopes to break down those barriers by bringing together members from three Reed College departments that offer academic support resources: Computing and Information Services, Library, and Academic Support Services. The CLASS Project has two goals: 1) to educate students about the resources available to them at Reed, and 2) to better understand how students use various academic support resources over two semesters. By studying resource usage, the team can learn how and when students access academic support services. The key to the project’s success is multi-departmental collaboration to investigate student life and resource usage, which will provide a more holistic picture of student needs and expectations. The resulting data will help these departments better align Reed’s academic services with student needs, the curriculum, and one another.

This presentation will highlight the methods employed by the team to better understand resource usage. Presenters will also share insights on what makes for a successful cross departmental team.

avatar for David Gruber

David Gruber

Assistant Dean of Students for Academic Support, Reed College
David Gruber is the Assistant Dean of Students for Academic Support at Reed College. He provides individualized academic coaching to Reed undergraduates and supervises the peer tutoring program at the College. He has a PhD in English from the University of Denver.
avatar for Trina Marmarelli

Trina Marmarelli

Director, Instructional Technology Services, Reed College
Trina Marmarelli is director of instructional technology services at Reed College. Her team supports faculty and students in selecting and using digital tools and methods for teaching, learning, and research. During her time at Reed, Trina has been involved in projects ranging from... Read More →
avatar for Joe Marquez

Joe Marquez

Social Sciences & User Experience Librarian, Reed College Library
Joe J. Marquez is the Social Sciences & User Experience Librarian at the Reed College Library. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. He books include "Library Service Design" and "Getting... Read More →

Friday April 21, 2017 11:50am - 12:30pm PDT
Santiam Room 2 Salem Convention Center